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Opsgenie Alerts Not Creating Jira / Jira Service Management Issues

Opsgenie can automate creating a Jira / Jira Service Management issue from an Opsgenie alert. Opsgenie can also map other actions taken on an alert to reflect on an issue.

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But what if issues are not being created, or actions are not mapping as expected?

Most of the time it’s due to misconfiguring one of these fields in the Jira / Jira Service Management integration:

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  1. Send Via OEC: If selected - uncheck this. OEC, refers to Opsgenie Edge Connector, is primarily used for on-prem instances, and is most likely not needed with a cloud instance.

  2. Issue Type: The type of issue that will be created by Opsgenie alerts. This is case-sensitive, needs to be syntax error-free, and available on the project configured in step 6 below.

    • Examples: Task, Bug, Incident, Service Request, etc.

  3. URL: The domain of your instance.

  4. Username: The email address used to log into Jira / Jira Service Management. Best practice is using a site admin's email address.

  5. Password/API Token: Best practice is using an API token to avoid any authentication errors.

  6. Project Key: The key of the Jira / Jira Service Management project that will own issues created by Opsgenie alerts. This should be in all-caps. 

    • Examples: ITSM, OPS, DEV, ABC, etc.


If Opsgenie alerts are still not creating Jira / Jira Service Management issues - or actions are not mapping as expected - review the alert’s Activity Logs, and Logs for more details to troubleshoot:

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Otherwise you can always reach out to Opsgenie support:


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