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is there a way to know everage time to ack in opsgenie

lmichelotto
lmichelotto
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February 12, 2025

I am looking for average time to ACK an escalation as well as any other useful data

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Shashwat Khare
Shashwat Khare
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 14, 2025

Hi @lmichelotto ,

This is Shashwat from Opsgenie support and here to help! :) 

Yes, you can use the Analytics report in Opsgenie called "Alert MTTA/R Reports" wherein you can check the Mean Time to Acknowledge/Resolved for all alerts on an individual alert or on a Team basis.

Please navigate to Analytics > Alert MTTA/R Reports > Alert MTTA/R Analytics or Team MTTA/R Analytics to check these.

Please refer to this help document on how these reports work in Opsgenie.

Best,
Shashwat

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