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What the heck is OPSGENIE!? (And how has it improved your business?)

A Blunt Zircon In The Really Rough 💎😦

Here's a fun way for some people to score some gamification points on Community! This month the live action movie Aladdin has been released and coincidentally the Community theme is OpsGenie! (Check it out here: Opsgenie Challenge badge now live!)


I won’t be making it to the live action movie due to priorities – sadly my interaction with OpsGenie is also zilch… as we don’t use it! Our company is too small and doesn’t have enough incidents being reported to warrant it’s use. We are less “Diamond in the Rough” and more “Blunt Zircon In The Really Rough” 😉


What Is OpsGenie To You!? 🙄🛠

But are we mistaken? Once again I’ll be diving into the OpsGenie Status Page webinar tomorrow (check it our here: Introduction to Opsgenie and Statuspage) and reviewing the value added functionalities OpsGenie can provide. However I wanted a bit more of a user experience viewpoint therefore I decided to reach out to the Community and have some questions for you:

  1. Do you use OpsGenie?
  2. How is it improving your work-life day-to-day?
  3. How has its introduction positively impacted your strategic/tactical management?
  4. What is the size of your Atlassian User base? How many people are using Atlassian tools vs. OpsGenie on a daily basis?

I look forward to your knowledge share!

1 answer

1 accepted

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Answer accepted
carolyn french Community Leader Jun 12, 2019

Hi Andy,

I don't use OpsGenie either, but I learned a lot from the Cprime webinar about it, especially the explanation of a scenario that could have gone better if OpsGenie had been used. That kind of walk-through was valuable because it covered a real-life situation.

I'll check out the Atlassian webinar too to see what else it covers (and can't forget StatusPage!)


Ooh... that is excellent Carolyn. Great knowledge share. Thank you kindly.
Any real-life walk-throughs are so valuable!

Yes, indeed! Do not forget Status Page. Kate did a great demo on it during the webinar.

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I can't recall if Opsgenie was part of our Virtual Summit experience, I will need to find the link to log back in. I bet they have some great one-pagers in the marketplace expo :)

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That's a great idea! Coincidentally I was in the VSE just two days ago looking for an article I'd saved in my briefcase. #Nerd! 🤓
I'm so glad it's still live and available. 🥇👍🤩

Like Jodi LeBlanc likes this

Love it! Yes I sure hope they keep it open throughout the year, at least until next summit :)

Like Andy B _PTC_ likes this

Yes, met too... or they keep the same environment, improve on it, and that way keep our Top 3 Badge-hunters results as a part of legacy 🙄🤪

Like Jodi LeBlanc likes this

I love that idea! Next year we will be able to get the 6 real life sew-on badges if they still have a badge bar in 2020. Knowing us we will go to the live summit and then login to the virtual experience at the same time to get all the virtual badges too lol 

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I vote for a "Virtual Summit Experience" space where we can all log in and experience the summit virtually whilst we are at the summit PHYSICALLY! LOL

Like Jodi LeBlanc likes this

Omg that’s priceless! 😝 😂 

Like Andy B _PTC_ likes this

Thanks @carolyn french for the link to that webinar.

Like carolyn french likes this
carolyn french Community Leader Jun 15, 2019

You're welcome! @Jack Nolddor _Sweet Bananas_ 

Kat Marketplace Partner Jun 17, 2019

@Andy B _PTC_  and @Jodi LeBlanc - it is ambitious to expect to complete in-person Summit challenges, virtual Summit challenges, and experience Summit all at the same time!

I found my first summit so action packed I was experiencing community login withdrawals. I did not log into community for multiple days in a row. That almost never happens normally.

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Oh yes indeed @Kat ! Fully believe you 100%. I've been to many conferences / summits where I still had to find time for a high prio conf call with the team back at the office, or have to log in to the work intranet to update important governance.
It's so challenging.

I am not surprised by the login with drawals!

Summit is FULL ON! 

Out of interest, how long was your journey home?? Direct flights from Vegas? Or via LAX?

Like Jodi LeBlanc likes this

Great point @Kat I am sure it would be tough to juggle everything and we would want to take in the whole real-life experience - but I love badges so it will be tough to not want to try for a few at least lol :)

Kat Marketplace Partner Jun 19, 2019

@Andy B _PTC_ via LAX. The way there was 26 hours between the first airport and getting to the hotel room.

Like Andy B _PTC_ likes this

Wow @Kat ! That makes you a legend 🤩👍  You need a special Community Badge: "Summit Traveler!" ;)

Kat Marketplace Partner Jun 20, 2019

If I recall correctly there were 6 people who travelled from NZ and a few others who had long trips as well.

Like Andy B _PTC_ likes this

Oh my! You two could take a rest stop in PEI and we could travel the rest of the leg together :)

Like Andy B _PTC_ likes this

@Jodi LeBlanc : or....

Atlassian just moves Summit to PEI. #PerfectSolution 


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Now that is a fantastic idea @Andy B _PTC_ - maybe a Trello Day as a compromise to moving the whole Summit :)

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Absolutely @Jodi LeBlanc ! Goes without saying  😍 👍

Like Jodi LeBlanc likes this
carolyn french Community Leader Jun 25, 2019

Trello Day in PEI- yeeees! 🏆

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