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Opsgenie shifts on-call schedule

Hello,

Can we create an automation rule/way to set Opsgenie shifts on-call schedule for every week?

Thanks,
Zaid Darras
Systems Administrator

1 answer

1 accepted

0 votes
Answer accepted
Nick H Atlassian Team May 17, 2021

Hi @Zaid Darras ,

Opsgenie does manage automatically adding users into the following week's shift / rotation - as long as it's configured with something like this:

schedcomm.jpg

^ The rotation is configure to rotate weekly. Currently User 4 is on-call. User 1 would take over on-call at the start of next week - as the participant list was cycled through and will restart.

Hope this helps. Let us know if you have any additional questions, issues, etc.

Hi @Nick H 

This is the only way to create an automation shift?

Nick H Atlassian Team May 17, 2021

Yes. Were you looking for something else?

If you can better describe your use-case - or what you are trying to automate - we might be able to provide some suggestions.

@Nick H  

We have two shifts A & B 

Shift A - have 3 sections/shifts:

Shift A - From Mon - Thu & Sun  (2 AM - 11 AM EST)

Shift A on-call 1 - Fri  (2 AM - 11 AM EST)

Shift A on-call 2 - Sun  (11 AM - 2 AM EST)

Shift B - have 3 sections/shifts:

Shift B - From Mon - Fri (11 AM - 8 PM EST)

Shift B on-call 1 - Mon - Fri (8 PM - 2 AM EST)

Shift B on-call 2-  Sat - Sun  ( 2 AM - 2 AM EST)

Every week the user in the shift A will be in the Shift B instead of the user in the shift B, and the user in the Shift B will be in the Shift A instead of the user in the shift A.

What the best way to create rule to replace each month for the four weeks the users between Shift A and Shift B automatically?

Nick H Atlassian Team May 19, 2021

I'm not really following with "Every week the user in the shift A will be in the Shift B instead of the user in the shift B, and the user in the Shift B will be in the Shift A instead of the user in the shift A." 

Seems like for week 1 - User 1 is on-call for Shift A / User 2 is on-call for Shift B, then week 2 User 1 is on-call for Shift B / User 2 is on-call for Shift A, and it continues to rotate every other week?

 

Regardless - this still should be configurable with 2 rotations - or multiple rotations in general. 

Shift A rotation might look something like this:

shifta.jpg

 

I'm having a tough time following Shift B when users are on-call. You mentioned:

Shift B - From Mon - Fri (11 AM - 8 PM EST)

Shift B on-call 1 - Mon - Fri (8 PM - 2 AM EST)

So does this mean each weekday shift is Mon 11am - Tues 2am, Tues 11am - Wed 2am, etc. ?

Regardless, my interpretation of this shift might look something like this:

shiftb.jpg

 

With the final schedule looking something like this:

shiftfinal.jpg

 

Hope this helps. Let us know if you have any other questions, issues, etc.

Like Zaid Darras likes this

Thanks a lot @Nick H 

This will help me.

Like Nick H likes this

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