Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Opsgenie shifts on-call schedule

Hello,

Can we create an automation rule/way to set Opsgenie shifts on-call schedule for every week?

Thanks,
Zaid Darras
Systems Administrator

1 answer

1 accepted

0 votes
Answer accepted
Nick H Atlassian Team May 17, 2021

Hi @Zaid Darras ,

Opsgenie does manage automatically adding users into the following week's shift / rotation - as long as it's configured with something like this:

schedcomm.jpg

^ The rotation is configure to rotate weekly. Currently User 4 is on-call. User 1 would take over on-call at the start of next week - as the participant list was cycled through and will restart.

Hope this helps. Let us know if you have any additional questions, issues, etc.

Hi @Nick H 

This is the only way to create an automation shift?

Nick H Atlassian Team May 17, 2021

Yes. Were you looking for something else?

If you can better describe your use-case - or what you are trying to automate - we might be able to provide some suggestions.

@Nick H  

We have two shifts A & B 

Shift A - have 3 sections/shifts:

Shift A - From Mon - Thu & Sun  (2 AM - 11 AM EST)

Shift A on-call 1 - Fri  (2 AM - 11 AM EST)

Shift A on-call 2 - Sun  (11 AM - 2 AM EST)

Shift B - have 3 sections/shifts:

Shift B - From Mon - Fri (11 AM - 8 PM EST)

Shift B on-call 1 - Mon - Fri (8 PM - 2 AM EST)

Shift B on-call 2-  Sat - Sun  ( 2 AM - 2 AM EST)

Every week the user in the shift A will be in the Shift B instead of the user in the shift B, and the user in the Shift B will be in the Shift A instead of the user in the shift A.

What the best way to create rule to replace each month for the four weeks the users between Shift A and Shift B automatically?

Nick H Atlassian Team May 19, 2021

I'm not really following with "Every week the user in the shift A will be in the Shift B instead of the user in the shift B, and the user in the Shift B will be in the Shift A instead of the user in the shift A." 

Seems like for week 1 - User 1 is on-call for Shift A / User 2 is on-call for Shift B, then week 2 User 1 is on-call for Shift B / User 2 is on-call for Shift A, and it continues to rotate every other week?

 

Regardless - this still should be configurable with 2 rotations - or multiple rotations in general. 

Shift A rotation might look something like this:

shifta.jpg

 

I'm having a tough time following Shift B when users are on-call. You mentioned:

Shift B - From Mon - Fri (11 AM - 8 PM EST)

Shift B on-call 1 - Mon - Fri (8 PM - 2 AM EST)

So does this mean each weekday shift is Mon 11am - Tues 2am, Tues 11am - Wed 2am, etc. ?

Regardless, my interpretation of this shift might look something like this:

shiftb.jpg

 

With the final schedule looking something like this:

shiftfinal.jpg

 

Hope this helps. Let us know if you have any other questions, issues, etc.

Like Zaid Darras likes this

Thanks a lot @Nick H 

This will help me.

Like Nick H likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

2,441 views 0 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you