On-Call hours report with new UI errors

[Lior Marantenboim]

Dear all,

Since the new UI on the Analytics part was deployed we have faced the issue of losing our previous scheduled report. We are not in the midst of closing the payroll for this month and don't have a proper working report from OpsGenie. I have tried creating an ad-hoc report from the dashboard but the calculations are completely wrong. I have also tried creating a new subscription with the new method, it sent me the report with errors and now it has disappeared.

I have opened a support case within the tool and have been waiting for days for the engineering team to take a look.

Is there any way to go back to the old UI temporarly until you fix all these issues? Having the report tool not work correctly affects people's payslip and creates a lot of overhead for the payroll team.

Best regards

Lior.

[Mubeen Mohammed]

Hello @Lior Marantenboim 

Thank you for contacting the Atlassian Community. This is Mubeen. 

We truly appreciate your engagement and patience as we work through the challenges you're facing with the new Opsgenie analytics.

We understand how changes in tools and features can impact your workflow and the overall user experience. I would like to assure you that new analytics is aimed at providing enhanced functionality and a more robust analytics experience. As such, we are unable to revert to the old analytics system. 

We are also mindful of the issues you've encountered with the new analytics, and I want to reassure you that your concerns are being addressed accordingly. Your ticket is currently open with our team, and we are diligently working on resolving the problems you've noticed as soon as possible.

We value your feedback as it is crucial for us to continue improving. If you have any further suggestions or concerns or need assistance with specific features of the new analytics, please don't hesitate to reach out directly on the open ticket. Our support team is here to help guide you through the transition and make this as smooth as possible for you.

Thank you for your understanding.

Regards

Mubeen Mohammed

Cloud Support Engineer