How to route alerts through various channels based on priority

[Surajit Paul]

Hi,

By default all alerts are sent to a slack channel from OpsGenie irrespective of the priority of the alert. How can we setup multiple channels e.g. slack/email etc. and route the alert to a channel based on the priority?

Thanks.

[Nicolas Grossi · Accepted solution]

@Surajit Paul welcome! You might take a look at this thread: https://community.atlassian.com/t5/Opsgenie-questions/Change-priority-dinamically-based-on-the-number-of-consecutives/qaq-p/1870572

Nicolas

[Surajit Paul]

Thanks @Nicolas Grossi we are looking for a flexible routing solution based on the priority of an alert e.g. P1 and P4 should be routed to 2 different channels, we are not looking for a routing solution based on frequency or count of a frequent alert. Is there a way to support multiple channels from a team setup?