How to get Incident notifications to display an impacted Service Name rather than the key code?

[martin_euden]

How do I get Incident stakeholder emails to display the impacted service name rather than the service key? it is not easily interpreted by users. 

[Arumugam M · Accepted solution]

Hi @martin_euden ,

Thank you for sharing your question with the community. Currently, Opsgenie doesn't offer the functionality to directly include the impacted service name in email templates. We understand that this feature would be valuable.

We have a feature request open to address this specific need. If you'd like to learn more about the request or express your interest in it, you can find more information and participate in the discussion by visiting the link provided here.

We appreciate your feedback and encourage you to share any additional suggestions or insights that could help us improve our services. Thank you for being an active member of our community!

Thanks,

Arumugam