Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How do I stop Opsgenie from putting my phone (OnePlus - Android) on DND?

Opsgenie keeps putting my phone on DND, causing me to miss phone calls/text messages. 

I do see a few existing help articles from people with similar problems ( and Both articles give slightly different suggestions on changing phone settings (in Settings -> Notifications -> Opsgenie), but my phone doesn't offer the precise settings options mentioned in those articles.

I am using a OnePlus Nord N100 running android version 11.

1 answer

0 votes

Hi Katherine,

You should be able to control this within the android settings. For example on my pixel 5a this is controlled in the following settings space:


Your phone might differ a little from this, but it should be controlled in the settings.  Alternatively, you can uninstall and reinstall the app. When you first open the app it will ask for the DND permission and you can elect to deny it. 

Please let us know if you have any further questions or concerns.

Thank you for your quick response! I don't believe this resolves my issue, however. I believe granting Opsgenie DND access allows the app to override DND mode - i.e. it allows me to receive Opsgenie notifications even when my phone is in DND mode. I do want this, so I don't believe this is the setting that I need to change.

What I don't want is for Opsgenie to put my phone in DND mode unexpectedly.

Hi @Katherine Navarrete I feel it might be best for you to submit a support ticket to our team at Along with that if you could provide a screen share from your android device showing replication of the issue. Once we have this we can work to replicate this in our android environments. Please also include whether you are using scheduled dnd. 

Thanks so much 

Will do - thank you!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

31 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you