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How do I match JSM to Opsgenie priority level?

Currently when JSM makes an opsgenie alert it makes it P3 no matter what the priority is in Jira. I would like it to match.

This means at 3:14am if a backup skips a locked file and creates a medium priority alert, it is treated the same as if the backup failed and nothing got backed up.

Is there a way to sync the two?

1 answer

1 accepted

1 vote
Answer accepted
Nick H Atlassian Team Jan 18, 2021

Hi @Chris Thomas ,

This similar Community post should help with setting the priority to different types of alerts:

Although it's for AWS, the idea is the same; configure the Create Alert actions to filter on the issue's priority being sent from JSM >> Opsgenie, and map to it the corresponding priority of the Opsgenie alert.

NOTE - these adjustments and actions can be edited in the Advanced tab of the integration. This tab is only available on the Standard and Enterprise plans:

JSM priority comm 1.jpgJSM priority comm 2.jpgJSM priority comm 3.jpg


Hope this helps! Let us know if you have additional questions or issues around this.

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