Currently when JSM makes an opsgenie alert it makes it P3 no matter what the priority is in Jira. I would like it to match.
This means at 3:14am if a backup skips a locked file and creates a medium priority alert, it is treated the same as if the backup failed and nothing got backed up.
Is there a way to sync the two?
Hi @Chris Thomas ,
This similar Community post should help with setting the priority to different types of alerts: https://community.atlassian.com/t5/Opsgenie-questions/How-to-set-priority-in-AWS-SNS/qaq-p/1407107
Although it's for AWS, the idea is the same; configure the Create Alert actions to filter on the issue's priority being sent from JSM >> Opsgenie, and map to it the corresponding priority of the Opsgenie alert.
NOTE - these adjustments and actions can be edited in the Advanced tab of the integration. This tab is only available on the Standard and Enterprise plans:
Hope this helps! Let us know if you have additional questions or issues around this.
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events