Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,293,316
Community Members
 
Community Events
165
Community Groups

How to set priority in AWS SNS

Edited

Hello, I would like to know how it is possible to set the priority using message's attribute in Opsgenie through the integration with AWS through SNS.

I have tried the following code:

"MessageAttributes": {
"teams": {"Type": "String", "Value": "TeamA"},
"alias": {"Type": "String", "Value": "myAlias"},
"eventType": {"Type": "String", "Value": "create"},
"priority": {"Type": "String", "Value": "P1"},
"tags": {"Type": "String", "Value": "RDS"}
}
All the fields work except the priority one that assigns always P3 by default or not found mapping value, any idea?

I checked out documentation but nothing useful :(

Thank u

1 answer

1 vote
Nick H Atlassian Team Jun 17, 2020

Hi @Jose_Martin ,

Thanks for reaching out. This similar community post may help with your issue: https://community.atlassian.com/t5/Opsgenie-questions/Mapping-alert-values-from-Solarwinds/qaq-p/1327612

^ Although related to Solarwinds, the concept is the same. AWS's priority might vary from Opsgenie's so it will not map 1-to-1.

Depending on which field (like the Subject, AlarmDescription, etc.) the AWS priority is being parsed in, multiple Create Alert actions can be added to the integration that filter on this -> then map to the corresponding Opsgenie priority.

Example:

comm1.1.jpgcomm1.2.jpg

 

If you have any additional details, screenshots, examples, etc. of your AWS alerts defaulting to P3s, I could provide some more suggestions. Let us know, or if this helps!

Best,

Nick

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

161 views 0 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you