You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I saw this question here ( https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-match-JSM-to-Opsgenie-priority-level/qaq-p/1583386?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*)
and I understood the answer actually resolved the concern. But I think when I am in OpsGenie in the Integration, i dont see any Advanced button.
My question is:
> How can I get the Advanced button?
> Is there anyway we can get to match the Priority between OpsGenie and Jira Service Management?
This is the the major concern we need to get the alerts work properly between OpsGenie and Jira SM.
Thank you!
Marlon
Hi John, my company has the standard plan, yet still same issue - no 'advanced' option available.
What should I do?
Hi Cindy,
Can you open a ticket via the chat in Opsgenie or at https://support.atlassian.com and we will look into this for you.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Marlon,
"How can I get the Advanced button?"
The Advanced settings of the integration are only available on the Standard and Enterprise plans.
Is there anyway we can get to match the Priority between OpsGenie and Jira Service Management?
There is already a feature enhancement submitted for this that you can upvote here:
https://jira.atlassian.com/browse/JSDCLOUD-9565
In the meantime, if you decide to move to the Standard or Enterprise plans, you can follow the post you linked to as an alternative solution.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.