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How can I get the Zendesk ticket ID in the Opsgenie alert?

Ben Wickens
Ben Wickens
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August 10, 2020

Having implemented the Opsgenie <> Zendesk integration I am successfully generating Alerts when a specific ticket is raised. All is good. However, the alert does not contain the ticket ID, only the ticket description. How would I enrich the alert content to include the id? 

 

 

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Robert
Robert
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Atlassian Team members are employees working across the company in a wide variety of roles.
August 11, 2020

Hi @Ben Wickens !

 

If you open up your Zendesk integration and click the "edit" icon in the Create Alert rule, you should see a window like this:

image.png

The {{id}} field should correspond to the ticketId coming from Zendesk

 

Hope this helps!

Robert

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