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How can I get the Zendesk ticket ID in the Opsgenie alert?


Having implemented the Opsgenie <> Zendesk integration I am successfully generating Alerts when a specific ticket is raised. All is good. However, the alert does not contain the ticket ID, only the ticket description. How would I enrich the alert content to include the id? 



1 answer

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Answer accepted
Robert Atlassian Team Aug 11, 2020

Hi @Ben Wickens !


If you open up your Zendesk integration and click the "edit" icon in the Create Alert rule, you should see a window like this:


The {{id}} field should correspond to the ticketId coming from Zendesk


Hope this helps!


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