Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Enriching Opsgenie MS Teams notifications


Is there a way to enrich the Cloudwatch  messages Opsgenie sends to MS Teams?

Currently the only information displayed is:

Alarm Name: Name
Alarm Description: Description
Priority: P3
Status: [eg Open]
Source: Cloudwatch
Buttons for Ack, Close, Add note and Snooze.

The actual Cloudwatch alert in Opsgenie has a lot more information than that. Can I enrich the message sent to Teams to include that information?

1 answer

1 accepted

1 vote
Answer accepted
Samir Atlassian Team Jan 05, 2022

Hi @Joel Bradley - there isn't a way to modify what gets sent to MS Teams. It sends the message, description, priority, status, source, and tags field of the Opsgenie alert.


Could you share which fields of the alert are not being sent to Teams? Is it the Extra Properties field? If so - it's not possible for the Extra Properties to be sent in the message to Teams, but you could modify the integration in Opsgenie that's creating these alerts to map that information into one of the fields that is sent to Teams, instead of the extra properties.



Hope that helps!




Thanks, that was the answer I was looking for.

Tags wasn't showing up because there was nothing mapped to it. I will use that.

Thanks again.

Sorry @Samir

but further to my previous question... Is there any way to get the Opsgenie Teams bot to accept HTML tags. For example:


We'd really love to have a clickable link to those CloudWatch logs.
Those links work on both OG web and mobile apps.


Samir Atlassian Team Jan 06, 2022

Hi Joel,


The bot uses adaptive cards in MS Teams, which unfortunately does not support HTML , we have a feature request to send using markdown which adaptive cards do support, but currently this isn't possible.




Suggest an answer

Log in or Sign up to answer

Atlassian Community Events