🚨Alert in Opsgenie from JSM ticket value

[Dario Alarcón]

Hello community, I need your help. I am currently a Jira administrator in training, I have a standard license and I need to know if it is possible to automatically generate an alert in Opsgenie from a ticket created in JSM?

If possible, can some data be taken from the ticket?

For example: Priority or some text in the ticket description or summary? or the type of request?

I hope you can help me with this concern, if you have any explanatory material to share with me it would be of great help. I have a test environment in which I could carry out. If you need any additional information, I am at your disposal.

[Alicia Peebles]

Hi @Dario Alarcón !  

You can setup Opsgenie alerts from JSM requests!  You will need to integrate your JSM with Opsgenie but once that is done, then you can set alerts based on many different components.

Here is some documentation for you to refer to: Integrate Opsgenie with Jira Service Management Cloud | Opsgenie | Atlassian Support

I am not sure if the recent merger of Opsgenie into the JSM platform changes this process, as I have not completed that. 

Hope that helps!  Have an awesome week!

[Dario Alarcón]

Hi @Alicia Peebles

Thanks for you reply. Actually I´m using Opsgenie with Jira Service Management's Standard plan, that to say, with the merged version. 

I followed the steps from the documentation but didn't find the JSM Cloud integration in the search.
I would like to know if that is possible to enable in my JSM projects?
I have different request types to configure alerts in Opsgenie.
Community, I will keep atent to you comments.

[Alicia Peebles]

Hi @Dario Alarcón 

There is a clarification in the documentation for the Standard plan, Integrations are not in the Settings on the Standard plans.  It does say you can add to a dashboard, however, this is only for 1 team.  That could make setting the alerts a bit more difficult, if you are trying to do it for multiple teams.