After disabling integration, the api_key in opsgenie is not deactivated

Question

Good afternoon, everyone! The following story happened to me. I use zabbix integration in opsgenie. After I disabled this integration, I kept getting alerts until I disabled the action in Zabbix to send the alert.

Questions:
1. Do I understand correctly that when the integration is disabled, the api_key remains valid and continues to work?
2. If it continues to be valid, then why do I need to turn off integration?

Nikita Egorov_fhx9zw · Answer

My apologies for not responding for a long time. Yes, the api_key is the same, integration has been disabled. Thank you, then I will recreate the problem again in order to write it in more detail in the ticket

John M_2hpypf · Answer

Hi @Nikita Egorov ,

Are you certain the integration itself is disabled, and not just the notifications?

If the integration is disabled you will see this:

However, there is a separate option to just disable the notifications:

Additionally, have you verified that the API key in your Zabbix instance is the same one from the disabled Zabbix integration?

If you've checked both of those things, please open a ticket here so our support team can look into it - thanks!

Nikita Egorov_fhx9zw · Answer

Hi @John M 
Thank you for answer. Unfortunately, I have now looked in more detail using your link as an example. Integration with Zabbix is disabled, I looked at the logs when creating the alert, integration with Zabbix was used, which is disabled. It stopped working only after I turned off action in Zabbix. But this is a shutdown on the part of Zabbix, if the api_key were invalid, we would see a delivery error in Zabbix.