At Atlassian, we operate always-on services for thousands of customers. We’ve learned a lot about responding to incidents and downtime.
Now, we’re sharing what we’ve learned in the first-ever print copy of our Incident Management Handbook.
Inside, you'll find the real practices we use to respond to every incident.
You’ll learn what tools we use, how our incident teams are structured, how we manage on-call rotations, how we update status pages, and plenty more.
We have a limited supply available and we’re mailing them out for free while they last. We also have a PDF version available.
Get the handbook
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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