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I just get invitation to join a new JRA cloud. When I try to open "Projects", it shows "ERROR: 2VCTLL" as attached figure. I am wondering if someone has similar issue before.


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John Funk Community Leader Jan 05, 2021

Hi @chengru chang  - Welcome to the Atlassian Community!

You should check with your organization's Jira Administrator. It might be that the instance is a Free subscription and they have exceeded the number of available licenses. 

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Answer accepted

The reason is that I had set up the group to access certain projects, but neglected to tick the box actually allowing you access to the JIRA product. It is ok now.

John Funk Community Leader Jan 07, 2021

Great! Glad you have it working!

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