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Description field becomes empty when doing state transitions from Jira REST API

Hi All,
I am getting a weird issue in Jira cloud. We have imported content from Clear Quest to Jira cloud. Imported fields with content including description field. we are consuming Jira REST API urls for attachments and state transitions.
Here when we are doing state transitions (Submitted to Closed) , when the transition is done , Description field data is clearing . I am not updating desc from input json.

Is this manadate to update the description field from state transitions input JSON?

Pls let me know…

Thanks
Vishnu

1 answer

0 votes

Hi @vkalakuntla 

You can check the 'History' (next to Activity) of the ticket and see what is actually causing the description to go blank.

It looks like it is being changed from your user account, maybe through an API. If you are unsure which API is causing this, try deleting your unused API tokens.

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