What's your most basic Jira question? Edited


Let's get our easiest questions answered in this thread for users who are new to Jira!  You can also create a separate thread for your newbie question by clicking on this link


I just had a question come up today! And since I'm a Jira n00b, I thought rather than bugging my colleagues, it might be a good candidate for this thread.

So here it is: I have a project in Jira with a backlog of tasks. I want to rank them. How do I get to a view where I can rank them? 

Andrew Heinzer Atlassian Team Tuesday

So the aspect of Ranking is specifically provide by Jira Software (Jira Agile in 6.x versions).   So in order to Rank issues, you need to have Jira Software or Jira Agile, not just Jira Core.   That said you can rank issues on a backlog of an Agile board.  You can also adjust the rank of issues on the active sprints section of the board, but you tend to only see the issues already in the sprint there.

You can only change the rank in relation to other issues if both issues appear on the same board.  What issue appear on any given Agile board is controlled by the JQL filter assigned to that board.

I would recommend checking out the Ranking an Issue - Atlassian Documentation to understand how to do this in both a Kanban and a Scrum board.   Provided you can see the issues on this board, you should be able to click and drag these issues in the board/backlog to change their rank.  Higher on board = higher rank AND bottom of the board = lower rank.

Ignacio Pulgar Community Champion Tuesday

Hi Monique,

Provided you have a backlog view, all you have to do for ranking an issue is a drag & drop on it to the desired position.

Issues from your backlog are ordered this way to define the queue of "what's the next story that we should work on" as the top element.

If you are working on a large backlog and want to move an issue to the top|bottom, you may also right-click on the issue > Top|Bottom of Backlog.

The same can be achieved by selecting the issue and typing the shortcut s + t (Send to Top) and s + b (Send to Bottom).


Monique van den Berg Community Manager Wednesday

Thanks @Ignacio Pulgar and @Andrew Heinzer! I was in a filtered view (so didn't see a backlog button).  Once I found and clicked a backlog button, drag-and drop worked.

The button I found:

Screen Shot 2018-01-10 at 8.16.09 AM.png

@Monique van den Berg can you provide a list of default user groups in jira? Is there such thing as groups that are already created by atlassian?

Fadoua M. Boualem Community Champion yesterday

Jira -> administrators, developers, users

Tools to work with tab below.

I'm an advanced Jira user and administrator. Yes. But I ca'nt find the god forsaken advanced search box anywhere.

This is what I've tried:2018-01-10_15h19_21.png

This is happening with Chrome, and Firefox. Crtl-F5, closed all chrome and restart... etc... still stuck with no search box... 


Can we go back to the old interface please?

Shannon Spaniol Atlassian Team Wednesday

Hi Luan,

It looks like for some reason your browser is blocking the search box. Here's how mine looks:

Screen Shot 2018-01-10 at 12.15.46 PM.png


Are you using an ad-blocker maybe? You can try opening Developer Tools > Network in Chrome and it will show you in red why that area is showing up blank. But for me it still had the option on the right listed Advanced and I clicked on it and was able to use Advanced JQL to search.

We are rolling out the new experience to all users permanently, but you may still be able to disable it by clicking your avatar in the bottom-left corner and click Turn Off for Now. Note that not all users will be able to do this and soon it will be permanent for each instance.



Jack Brickey Community Champion Wednesday

@Shannon Spaniol, is there any estimate of when the new UI will become permanent? This will be important for admins to know so they can prepare their users (training, documentation, etc.). Secondarily, is the documentation for the new UI remaining up-to-date?

p.s. sorry to hi-jack the thread here. 

Shannon Spaniol Atlassian Team Wednesday

Hi Jack,

We don't have an estimate at this time while we are still working on a few things. Newer instances will already come with the new look enabled.

The documentation does appear to be updated, but if you do find anything that is out-of-date for Cloud, please let us know!



To update everyone... this is actually a bug with our (and "a handful other") JIRA Cloud instance. Jira Support team turned off a setting for our instance and the page is working fine for me now.

Shannon Spaniol Atlassian Team Wednesday

Hi Luan,

Can you provide the URL to the bug that the support team provided you? It will help others who run into the issue so they can vote on the bug.



i have simple doubt in jira db, is there a option to clone the gadget ?

Shannon Spaniol Atlassian Team Wednesday

Hello Raghavendra,

It is not possible to clone a gadget at this time.

Have a look at this feature request:

If it interests you I would recommend that you vote on it and watch it so you can be updated of any changes. It will also help if you want to leave a comment there with your usage case.

Kind regards,


Thanks @Shannon Spaniol i have updated my comments in JRASERVER-18207

How can I move multiple issues on a kanban board from colloum to colloum without a bulk change?

It seems like ctrl- or shift-clicking and drag'n'drop should do the job, but the issues simply, stubbornly and infuriatingly snap back.

Are you using the default JIRA workflow?

This is most likely because the target column you're trying to move things to is only for a status that the issues you're trying to move currently cannot transition directly to yet. 

For example if your workflow looks like this:

New -> In-Progress -> Done

And you do not have a transition from "All" to Done, or a transition from "New" to "Done" then you won't be able to drag issues from "New" across to "Done."

I am trying to establish a roadmap for my business using JIRA portfolio, with initiatives > epics > stories > tasks. 

I am planning on building the plan from the bottom up, with the tasks dictating the length of stories, and rolling up from there. The tasks are going to be personal objectives for individuals within the company. 

My question is, if they want their personal objectives to span 1 year, but it is not 1 year's worth of work, how do I represent that on JIRA? I am using time tracking, not story points. 

For example, a task's duration may be one year, but within that year, only 7 days of work are required. 

If you were just using vanilla Jira I would recommend you to use due dates to indicate the target date for completion. Your estimation is a totally different thing, so present it through time tracking fields as you mentioned it in your question above.

To represent the baseline of your plan in Portfolio, you can set the target start and end dates (available as custom fields in the scope view of your plan) as baseline dates. You can do this at all levels of the hierarchy. As a result, you can display the target schedule in the graphical representation of your plan.

Thanks very much. If I have an estimation of 8 weeks of time, for example, and 1 week of work is logged each month across 8 months, will it show graphically as 8 x 1-week long sections? Or will it just show as one block of 8 weeks? 

So far I have only created plans using JIRA, I haven't yet used them with the whole company logging work, so I'm not sure how it will show. 

Many thanks 


This picture shows how it looks:


The brackets represent the target schedule (the baseline) while the bars represent how portfolio calculates how it will end up in the plan.

If you break down the work into smaller tasks, you can plan those separately and more specifically in the timeframes you have in mind. If you have a single task (epic, ...) that you use without further work breakdown at lower hierarchy levels, Portfolio's scheduling algorithm will schedule it  in a shorter timeframe.

I am a new JIRA admin and I want to create a subscription to a Filter for a User that is not part of any group.  In the Subscription setting there is no option to simply add a User, only groups.  If I log in as the User I can add a subscription to the Filter but this seems clunky.  Is this really the best way to do this?

I would recommend sharing the filter to everyone and ask the users to subscribe as per their convenience. Subscribing a filter should be users call since it sends notifications to users email account . 

My workaround was to create a new User Group specifically for Report Filters and then add the User to the filter. 

Cool. But, I thought you wanted to enable filter subscription. 

Glad to know that you could manage it internally. 

Can someone help with this - When a person is the Assignee, that person becomes listed as the Closed By person when the ticket is closed, even if someone else actually closes it. How to fix this so a person's name shows up as closed by and not the assignee's name.

Thomas Schlegel Community Champion Thursday

Hi @Bhumi K,

you can set a condition for the close transition in your workflow:

"Only assignee"  - with such a restriction, the user has to assign the issue to her / himself before closing the issue.

Jack Brickey Community Champion Thursday

@Monique van den Berg, I’m getting a bit confused by this thread and wondering if it wondering off track from the original intent? What is the goal here ultimately and are we on track with that goal? It may be that collecting the basic questions and answers into an article would be a good end? Note it could certainly just be me that is confused. :-)

Second this, @Jack Brickey and @Monique van den Berg. The thread is quickly losing focus.

Might be a great idea to have a frequently asked or hot topic kind of digest, I guess.

Monique van den Berg Community Manager Thursday

I added a separate link in the initial post so users can create new questions. The purpose of the thread is to encourage brand-new users to participate in the New to Jira space. Of course now it's trending on the homepage so.... 

I think turning the Q&A into an article is a great idea! Hopefully we'll get some more basic questions. 

@Jack BrickeyI think it's funny that once people actually start to ask 'Basic JIRA Questions' then all of a sudden the thread is "starting to lose focus". 

What is the point of a thread titled 'What's your most basic JIRA question' if people can't ask their questions?  Granted there are some posts here that probably should be directed to QA Support, but overall I think there are some pretty decent contributions being made.

Jack Brickey Community Champion Thursday

@James Gill, I hope my post was not misconstrued. I was just simply confused. To me "basic question" seems like a label/tag. I like clear concise threads for Q&A. I'm unsure how a thread w/ a collection of disparate Q&A actually ends up being searchable later. Again, this is all just an opinion and we know what they say about those ;-). Too this thread is a "discussion" which certainly lends itself to more free form. I certainly, don't mean to suggest anything that would stifle effective collaboration.

Thomas Schlegel Community Champion Thursday

Loosing its focus - I think, what @Walter Buggenhout [ACA IT] meant (and I do agree) that the thread is getting confusing, too many different questions coming  up in a single thread and it is hard for others to find an answer, if they have a similar question.

@Monique van den Berg - maybe you can point to the newbie-question-space in a similar way as you promote articles?

Spot on @Thomas Schlegel; that's exactly what I meant. But, to support @Monique van den Berg on the experiment - it will put the spotlight on the space.

Is there any negative impacts to converting a pointed subtask to a story in a different sprint?

oops, will create another thread

The one thing I can think of is creating an advanced search of your parameters. Sometimes getting that advanced search that includes all your detail can be a challenge, but if you are new the best way to learn is to create a filter using the basic search and then converting it to Advanced to see how it was done. 

Then once you have it created and saved, you can then export the filter which can be viewed in Excel however will need to be maintained in order to keep up to date.

Or create a dashboard that focuses specifically on the information you wish to see. If you do choose the dashboard route, you can see the information using Filter Results gadget that lets you see everything in list form, but does allow you to add as many fields as you'd like to see. Or break it down by 2 specific fields with the Two-Dimensional Filter statistics gadget. 

I hope this helps. 

Hi All, i see this community brimming with users and hopefully can get my query answered!

I would like to know if there is a way to enable customer notifications ONLY when the customer submits issues from the customer portal. For all requests sent via email i do not want them to get any customer notifications.

Thank you



Fadoua M. Boualem Community Champion yesterday

@Jay Joshiif any changes they will need to be made at the notification scheme and workflow events.

Thanks a lot for the suggestion. I had tried looking into this area earlier but wasn't able to wrap my head around it! I will look into it once again and see if there could be possibilities! I would have expected a more straight forward approach. Anyhow, appreciate your comments.

Fadoua M. Boualem Community Champion 6 hours ago

Let me know if you need any additional help! I can look into your workflow and give some suggestions.

Hosting : Cloud
My level : Jira novice

Problem : I've recently acquired Jira admin duties at our company. 62 groups were already set up & I don't what they do, so consequently I don't know when to use them. I can't find any group explorer functionality within the system or in any 3rd party add-on. How do I reveal their configuration?

Any suggestions would be greatly appreciated.

If there isn't a nice way to do this, then please also let me know.

Same question posted a while back 


Jack Brickey Community Champion yesterday

there is no easy way to achieve this. I have wanted something like this for awhile now. I found an old suggestion that discusses this and ultimately was closed indicating it wasn't to be done. JRASERVER-19825

There may be more recent requests you could find/watch/vote or you could open a suggestion.

Thanks Jack ;-)

It's good to finally know this fundamental functionality is actually missing & at the same time really disappointing they don't plan to implement it in the foreseeable future!

I guess the next question is, can we do anything to get them to change their minds and make it a priority?

Motivation: The requirement is fundamental because over time new people will replace existing administers and hence will painfully encounter this problem. ...New user request sure, now which group(s) do I need...->No idea, aaarrrgh!

I need to do a report with SLA's time for first response and time for resolution. While using filters and creating the report, I incorporated the two fields of "time to first response" and "time to resolution" as columns but the values do not show up.Dont know where i am going wrong. Need some help.

Fadoua M. Boualem Community Champion 7 hours ago

Did you try start date and end date instead?


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