Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What are the Standard values for 'Reason' field in production defect Jira

What are the Standard values for 'Reason' field in production defect Jira? Please advise.

2 answers

1 vote

There are no standard values for a reason field, it's not a field that comes with Jira off-the-shelf.  Most Jira installs track "reason we've closed this" with the resolution field.

The values for a reason field should be determined by the reporting you want to do on items being closed.

Thank you. We want to use this field as substitute of Root Cause and categorize the production defect accordingly. Please advise.

Root cause help to understand why this happen.  Whenever you want analysis the defect, it can help you remember it clearlly.

Thank you. Is there standard list of values for Root Cause Field. Please advise. We want to use the 'Reason' field as substitute of Root Cause and categorize the production defect accordingly. 

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you