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What are the Standard values for 'Reason' field in production defect Jira

Amit Mukherjee
Amit Mukherjee Jul 13, 2019

What are the Standard values for 'Reason' field in production defect Jira? Please advise.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Jul 14, 2019

There are no standard values for a reason field, it's not a field that comes with Jira off-the-shelf.  Most Jira installs track "reason we've closed this" with the resolution field.

The values for a reason field should be determined by the reporting you want to do on items being closed.

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Amit Mukherjee
Amit Mukherjee Jul 15, 2019

Thank you. We want to use this field as substitute of Root Cause and categorize the production defect accordingly. Please advise.

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dragon xiong
dragon xiong Jul 13, 2019

Root cause help to understand why this happen.  Whenever you want analysis the defect, it can help you remember it clearlly.

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Amit Mukherjee
Amit Mukherjee Jul 15, 2019 • edited

Thank you. Is there standard list of values for Root Cause Field. Please advise. We want to use the 'Reason' field as substitute of Root Cause and categorize the production defect accordingly. 

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