Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Configuring JIRA service desk to receive email requests from all domain types Edited

Hi, I'm hoping someone can help. We are using the feature which turns customer emails into support tickets by using the default email account. The problem with this though is that it will only accept emails from my company's domain. There is an option to add specific domains but as we want to offer this service to external customers, we can't anticipate what all the domains will be. Is there an option to allow e-mail support tickets from any domain?

Any suggestions would be gratefully received.

1 answer

0 votes

Hello Laurence,

Thank you for reaching out to Atlassian Community!

It's possible to allow anyone to create tickets on a Service Desk project. It will also allow customers to create their own accounts. It means that, if someone that doesn't have an account sends an email to create a ticket, it will be created and an account for that person will also be automatically created.

To allow this it's necessary to change two settings:

Go to Project settings > Customer permissions (Classic project) or Project settings > Channels > Customer permissions (next-gen).

On this page, change the "Who can access the portal and send requests to SD project?" to "Anyone with an account on https://xxxxxxx.atlassian.net" > Save.

After that, on the same page, you can click on "Change the Global settings" or go to Jira settings > Products > Configuration. 

Change "Can customers create their own accounts?" to "Yes, by signing up or sending a request".

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

125 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you