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Understanding licenses and users of R4J


Let's say there are currently 10 members of my SW team. Each with a license and we have many projects going on for years.

Now I want to add R4J for requirements for our next project.

As the administrator, I realize I would need an R4J license on top of my Jira license and then can start the requirements and Jira tickets for the next project.

When I assign a Jira ticket from this new project to another SW engineer, will he need a license also to use the R4J functionality associated with the new Jira ticket. Not that he can alter the requirement but see all the R4J requirement data on the ticket from his laptop.


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Marco Brundel
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Mar 17, 2023

Hi @Jeffrey Masse ,

When you want to add an app to Jira, the same user tier is used for this app as for Jira itself.

For Jira, you must purchase the app license that matches the highest Jira application tier. For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Management license, your Jira apps must be at the 500-User level. 

Is this the answer to your question? Regards, Marco

Based on your example, the R4J would be the highest Jira application tier and therefore for the 10 Engineers requiring access to R4J, we would need to get 500 R4J licenses at about $2K a license? (Sorry I am just doing IT research before we go forward and really don't know much about Jira licensing.)

Nic Brough -Adaptavist-
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Mar 18, 2023

Yes, that's correct, you will have to get a 500 user licence for R4J if your highest licence is for 500 Jira Software users.

Like Marco Brundel likes this

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