Thanks for the response.
The second article suggested checking to make sure every user has an email address stored in the system. I have done this.
The first article suggested searching for issues with null types. It doesn't explain how to do this. Can you please add some more detail?
If you have access to the database, the article has the SQL to get those issues that may have issuetype as null.
select ji.id,ji.project,p.pkey,ji.issuenum,ji.issuetype from jiraissue ji join project p on ji.project=p.id where issuetype is null;
without access to the database I honestly can't figure out how to do it.
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