Hi Thomas,
If the email in the From field any received messages does match the address associated with that of an existing JIRA user, this person will be the reporter of the issue. If that email address is not associated with an existing JIRA user, there are two alternatives:
Please see Creating Issues through email for more details.
Hope this helps.
Cheers,
Clarissa.
It examines the email sender and tries to match it to an existing user.
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