Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

where can i check jira version am using? how to check version in jira software and jira service desk

I have did some googling regarding this got few links but unfortunately i am unable to find version still.

i found on google that below path will display information but am unable to find 'Troubleshooting and Support'
'Administration' > 'System' > 'Troubleshooting and Support' > 'System Info' 

please help am bit new to jira.

4 answers

If you are not an administrator or installer, none of this information is accessible to you. Also, the interface has been radically transformed on the Cloud versions of Jira, so there is no footer, no Administration menu, etc. Still looking for an answer.

5 votes

You can check Jira Software version on the footer of any page in JIRA. It will be written in grey font.

Or you can go to Applicatons->Versions and Licenses. You can see there the verisons of Jira Software, Jira Service Desk and Jira Core. 

Andy Heinzer Atlassian Team Nov 02, 2017

^ this is true for all Jira Server 7.x instances.

However if you happen to be on a Jira 6 or before, then the versions locations for Jira Agile and Jira Service Desk can be found by going to Cog Icon -> Add-ons -> Manage Add-ons -> Select user Addons, you would need to find those plugins here and expand them to see what versions of Jira Agile/ Service Desk you have if using these older versions.  

Like # people like this

Hi @Andy Heinzer

Is there a way to find Jira version if the app is down and we will not able to navigate through GUI? 

Andy Heinzer Atlassian Team Jun 03, 2020

Hi @Vishal_Mande 

Yes, but it's harder to find in some cases.  One way is to look for when Jira starts up.  The logs it creates will record what versions are currently installed at that time of startup.   You can go to $JIRAHOME/log/atlassian-jira.log and search for the string

JIRA starting

This will tend to give you the Jira Build number, which can at least tell you the version of Jira Core. 

com.atlassian.jira.jira-software-application

com.atlassian.servicedesk.application

Are two other strings you can search for as well in that same log file.  These will be recorded if they are installed to Jira when it starts up.  If you don't see these in that file or the corresponding .1, .2, .3, etc files in that folder then it becomes a lot harder to say for sure what Jira was using last.

Without looking at logs you can try to review the contents of both

to see what versions exist there.  These should only contain a single version of each Service Desk and Jira Software, but it is possible that one or more of these have been disabled in Jira and are not being loaded.  So the logs tend to be more reliable means to understand what was running.

Hope that helps.

Andy

Like Vishal_Mande likes this

Hi @Andy Heinzer 

Thank you, This helps me a lot.

 

Vishal

Like Andy Heinzer likes this

If you have admin access:

Administration >> Billing >> Billing Details >> it will display the current application(s) you are being billed with the version types; will state "(Cloud)" if you are on the Cloud platform.

thank you! :-)

Like # people like this

There is a simple way to check this. Go to your Jira main page and right click --> View source code. Press Ctrl+F and search for "version". You will easily find your version in the first lines

Example for v8.8:

<meta name="application-name" content="JIRA" data-name="jira" data-version="8.8.0">
Hm, I get this output:

<meta name="application-name" content="JIRA" data-name="jira" data-version="1001.0.0-SNAPSHOT">
Like Vishal_Mande likes this
Andy Heinzer Atlassian Team Feb 26, 2021

@Brandon Meredith That is a Jira Cloud site.  Those versioning numbers don't really apply in the same way in Cloud.  This is largely because Atlassian is continually applying updates to Jira Cloud automatically.  Jira Cloud sites are always updated to the latest versions.

However I fear that most users of Jira Server or Jira Data Center, that is not the case.  And in turn the version of the specific applications require an administrator to upgrade them.

Like Vishal_Mande likes this

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you