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view existing payment details

David Farrington
David Farrington
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July 4, 2024

I need to change/edit payment details but cannot see from the billing console the existing payment details. My user has Org Admin status just cant view existing payment details or add new. Is there another level i have to add to my user rights?

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Jack Brickey
Jack Brickey
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July 4, 2024

Hi @David Farrington , welcome to the community.

Can you share exactly what you are seeing via a sweet shot? You should be able to click on the cog in the upper right corner and then select billing. Can you share what you see in that scenario?

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David Farrington
David Farrington
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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July 4, 2024

image.png

but if I click on 'manage' a subscription I still don't see the existing payment details which i need to amend which were originally set up by a colleague who has now left the business.

i only see the following:

image.png

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