urgent

Fitah R_ July 8, 2024

 

 

Nous ne comprenons pas pourquoi vous coupez notre abonnement à chaque fois, et pourquoi nous ne réussissons pas à vous joindre

2 answers

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 8, 2024

Bonjour @Fitah R_ 

Pouvez-vous fournir plus d'informations? 

Votre produit/site a-t-il été désactivé ?

Avant la désactivation, les contacts techniques et de facturation du site recevraient des e-mails concernant le projet de désactivation du site. Avez-vous vérifié auprès de ces personnes quels e-mails elles ont reçus ?

Si vous avez des questions concernant votre facturation ou votre licence pour le produit, vous pouvez contacter l'équipe Atlassian via ce site :

https://www.atlassian.com/company/contact/purchasing-licensing#/

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Hello @Fitah R_ 

Can you provide more information? 

Has your product/site been deactivated?

Prior to deactivation the Technical and Billing contacts for the site would receive emails about the plan to deactivate the site. Have you checked with those people to see what emails they have received?

If you have questions about your billing or licensing for the product you can reach out to the Atlassian team for that through this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/

 

We don't understand why you cut our subscription every time, and why we can't reach you

0 votes
Nicolas Grossi
Banned
July 8, 2024

@Fitah R_ Could you please elaborate your question ?

 

Nicolas

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