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update request type

Hi all

I don't understand an issue.

A customer create a Request Type in the front-end portal.

In Jira Service Desk, I see the good Request Type and Issue Type.

If I want to change the Issue Type (bug to support for example), the Request type disappears even though I only have one Request Type per Issue Type. But if I select again the "old" Issue Type (bug in my example), the Request Type (Report a bug) appears again.

I tried to create a automation rule to update the Request type, but when I select the action "Edit issue fields" and choose "Request Type" field to set, a message appears : "Sorry, but changing the Customer Request Type is currently not possible, since Jira Service Management does not provide an API for this."

Is there a way to match the Request Type with the Issue Type?


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