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update custom field



my problem is, after I've use:

issue.update(fields={"customfield_10925":[{"0":"OC CS FI Customer Service (OC-6792)"}]})

customfield_10925 get null value, and should be


0:"OC CS FI Customer Service (OC-6792)"


I wonder how to fix it, is it problem with spacebars? How to get it right?

3 answers

2 accepted

0 votes
Answer accepted

Hi @Maria Kowalsa , how do you update the field? In Automation? Script runner  postfunction?

Hi, whole python script looks like:

from jira import JIRA


j = JIRA(basic_auth=(USER,PASSWORD),options=HOST)

issue = j.issue('CM-90')

issue.update(fields={'customfield_10925': [{'0':'OC CS FI Customer Service (OC-6792)'}]})


I'm able to modify fields like: summary, description, but customfield_10925 it is a list type, not a text, and I'm not sure where I'm makeing a misstake.

Sorry @Maria Kowalsa but I'm not python developer, but at least your question is specified better :)

0 votes
Answer accepted
Prince Nyeche Community Leader May 12, 2021

Hi @Maria Kowalsa 

What field type are you trying to update? You mentioned list type but can you give the field type name as its shown from your custom field configuration from Setting > Issues > custom field? That will enable us to know what is the expected data type you're to post.

I'm updating custom field like this:

issue.update(fields={'customfield_10925': [{"key" : "OC-6792"}]}), and it works.

The problem was key value, I shouldn't use whole string''OC CS FI Customer Service (OC-6792)'', but the reference to databasa 'OC-6792'.

Thank you :)

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