unable to unistall app within trial period

rdroske July 16, 2024

Hello Community,

we have tested an app for Jira, but it doesn't match our requirements.
We see in "Billing Console" that it's substription was canselled, but we still cannot uninstall it. 

Any ideas what is going wrong ?

Regards Ralf

 

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Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 16, 2024

Hello @rdroske 

Have you check in your Billing console if the status for the app is indeed in the cancelled status? It takes around 25 days for the app subscription to be cancelled

rdroske July 19, 2024

Hello Nicola,

it shows me "Pending for cancellation in 15 days".
Seems that that means it will be canceled in 15 days and we need to wait until this done.

That was not clear for us, that this means we have to wait until this is over/done.

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