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unable to start jira after ubuntu server reboot

Vinod Bathi
Vinod Bathi September 11, 2019

previously it was working, when I reboot the server after it was not working

 

root@ubuntu-s-1vcpu-2gb-blr1-01:~# systemctl status jira
● jira.service - Atlassian Jira
Loaded: loaded (/etc/systemd/system/jira.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Wed 2019-09-11 13:32:14 IST; 49s ago
Process: 1668 ExecStart=/opt/atlassian/jira/bin/start-jira.sh (code=exited, status=0/SUCCESS)
Main PID: 1712 (code=exited, status=1/FAILURE)

Sep 11 13:32:13 ubuntu-s-1vcpu-2gb-blr1-01 start-jira.sh[1668]: [1B blob data]
Sep 11 13:32:13 ubuntu-s-1vcpu-2gb-blr1-01 start-jira.sh[1668]: Atlassian Jira
Sep 11 13:32:13 ubuntu-s-1vcpu-2gb-blr1-01 start-jira.sh[1668]: Version : 8.3.1
Sep 11 13:32:13 ubuntu-s-1vcpu-2gb-blr1-01 start-jira.sh[1668]: [19B blob data]
Sep 11 13:32:13 ubuntu-s-1vcpu-2gb-blr1-01 start-jira.sh[1668]: If you encounter issues starting or stopping JIRA, please see the Troubleshooting guide at https://docs.atlassian.com/jira/jadm-docs-
Sep 11 13:32:13 ubuntu-s-1vcpu-2gb-blr1-01 start-jira.sh[1668]: Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Sep 11 13:32:13 ubuntu-s-1vcpu-2gb-blr1-01 start-jira.sh[1668]: Tomcat started.
Sep 11 13:32:13 ubuntu-s-1vcpu-2gb-blr1-01 systemd[1]: Started Atlassian Jira.
Sep 11 13:32:14 ubuntu-s-1vcpu-2gb-blr1-01 systemd[1]: jira.service: Main process exited, code=exited, status=1/FAILURE
Sep 11 13:32:14 ubuntu-s-1vcpu-2gb-blr1-01 systemd[1]: jira.service: Failed with result 'exit-code'.
lines 1-16/16 (END)

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Shankar Asam {Appfire}
Shankar Asam {Appfire}
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September 11, 2019

Vinod,

You can check the complete logs in /opt/atlassian/jira/logs/catalina.out or atlassian-jira.log inside jira home directory. Probably, the logs will tell you the reason for unable to start jira..

 

-Shankar

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Vinod Bathi
Vinod Bathi September 11, 2019

Hello Shankar,

 

I was unable to trace out the issue, please have a look into the logs and help us,

09-Aug-2019 11:48:38.160 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.40
09-Aug-2019 11:48:38.165 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Apr 10 2019 14:31:19 UTC
09-Aug-2019 11:48:38.165 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.40.0
09-Aug-2019 11:48:38.166 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Linux
09-Aug-2019 11:48:38.166 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 4.15.0-52-generic
09-Aug-2019 11:48:38.166 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
09-Aug-2019 11:48:38.167 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: /opt/atlassian/jira/jre
09-Aug-2019 11:48:38.167 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_202-b08
09-Aug-2019 11:48:38.167 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
09-Aug-2019 11:48:38.171 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: /opt/atlassian/jira
09-Aug-2019 11:48:38.172 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: /opt/atlassian/jira
09-Aug-2019 11:48:38.175 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties
09-Aug-2019 11:48:38.175 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
09-Aug-2019 11:48:38.176 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
09-Aug-2019 11:48:38.176 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
09-Aug-2019 11:48:38.177 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
09-Aug-2019 11:48:38.177 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
09-Aug-2019 11:48:38.177 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
09-Aug-2019 11:48:38.178 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
09-Aug-2019 11:48:38.178 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
09-Aug-2019 11:48:38.179 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
09-Aug-2019 11:48:38.179 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
09-Aug-2019 11:48:38.180 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
09-Aug-2019 11:48:38.180 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
09-Aug-2019 11:48:38.180 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.plugins.startup.options=
09-Aug-2019 11:48:38.180 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
09-Aug-2019 11:48:38.181 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
09-Aug-2019 11:48:38.186 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.catalina.security.SecurityListener.UMASK=0027
09-Aug-2019 11:48:38.191 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log
09-Aug-2019 11:48:38.192 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
09-Aug-2019 11:48:38.193 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
09-Aug-2019 11:48:38.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
09-Aug-2019 11:48:38.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
09-Aug-2019 11:48:38.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
09-Aug-2019 11:48:38.197 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
09-Aug-2019 11:48:38.198 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
09-Aug-2019 11:48:38.198 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
09-Aug-2019 11:48:38.199 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=/opt/atlassian/jira
09-Aug-2019 11:48:38.199 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=/opt/atlassian/jira
09-Aug-2019 11:48:38.201 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=/opt/atlassian/jira/temp
09-Aug-2019 11:48:38.201 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environm$
09-Aug-2019 11:48:38.412 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
09-Aug-2019 11:48:38.461 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 1490 ms
09-Aug-2019 11:48:38.493 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
09-Aug-2019 11:48:38.493 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.40
09-Aug-2019 11:48:38.537 SEVERE [Catalina-startStop-1] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [/opt/atlassian/jira/conf/Catalina/localhost]
2019-08-09 11:48:48,269 localhost-startStop-1 INFO [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/var/atlassian/application-data/jira' is validated and locked for exclusive$

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Vinod Bathi
Vinod Bathi September 11, 2019 
09-Aug-2019 11:48:38.160 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.40
09-Aug-2019 11:48:38.165 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Apr 10 2019 14:31:19 UTC
09-Aug-2019 11:48:38.165 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.40.0
09-Aug-2019 11:48:38.166 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Linux
09-Aug-2019 11:48:38.166 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 4.15.0-52-generic
09-Aug-2019 11:48:38.166 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
09-Aug-2019 11:48:38.167 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: /opt/atlassian/jira/jre
09-Aug-2019 11:48:38.167 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_202-b08
09-Aug-2019 11:48:38.167 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
09-Aug-2019 11:48:38.171 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: /opt/atlassian/jira
09-Aug-2019 11:48:38.172 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: /opt/atlassian/jira
09-Aug-2019 11:48:38.175 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties
09-Aug-2019 11:48:38.175 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
09-Aug-2019 11:48:38.176 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
09-Aug-2019 11:48:38.176 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
09-Aug-2019 11:48:38.177 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
09-Aug-2019 11:48:38.177 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
09-Aug-2019 11:48:38.177 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
09-Aug-2019 11:48:38.178 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
09-Aug-2019 11:48:38.178 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
09-Aug-2019 11:48:38.179 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
09-Aug-2019 11:48:38.179 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
09-Aug-2019 11:48:38.180 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
09-Aug-2019 11:48:38.180 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
09-Aug-2019 11:48:38.180 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.plugins.startup.options=
09-Aug-2019 11:48:38.180 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
09-Aug-2019 11:48:38.181 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
09-Aug-2019 11:48:38.186 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.catalina.security.SecurityListener.UMASK=0027
09-Aug-2019 11:48:38.191 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log
09-Aug-2019 11:48:38.192 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
09-Aug-2019 11:48:38.193 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
09-Aug-2019 11:48:38.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
09-Aug-2019 11:48:38.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
09-Aug-2019 11:48:38.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
09-Aug-2019 11:48:38.197 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
09-Aug-2019 11:48:38.198 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
09-Aug-2019 11:48:38.198 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
09-Aug-2019 11:48:38.199 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=/opt/atlassian/jira
09-Aug-2019 11:48:38.199 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=/opt/atlassian/jira
09-Aug-2019 11:48:38.201 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=/opt/atlassian/jira/temp
09-Aug-2019 11:48:38.201 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environm$
09-Aug-2019 11:48:38.412 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
09-Aug-2019 11:48:38.461 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 1490 ms
09-Aug-2019 11:48:38.493 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
09-Aug-2019 11:48:38.493 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.40
09-Aug-2019 11:48:38.537 SEVERE [Catalina-startStop-1] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [/opt/atlassian/jira/conf/Catalina/localhost]
2019-08-09 11:48:48,269 localhost-startStop-1 INFO [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/var/atlassian/application-data/jira' is validated and locked for exclusive$

 

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Shankar Asam {Appfire}
Shankar Asam {Appfire}
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September 11, 2019

Do you have the full logs? The logs appears to be okay except for one below,

 SEVERE [Catalina-startStop-1] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [/opt/atlassian/jira/conf/Catalina/localhost]

 

You can find this KB article on how to fix it,

https://confluence.atlassian.com/jirakb/jira-throws-severe-message-during-startup-due-to-unable-to-create-directory-for-deployment-389781040.html

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Vinod Bathi
Vinod Bathi September 11, 2019

followed the document, still same issue, no luck

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