tools menu missing in jira

Hi,

I need to delete issues from JIRA using bulk operation available under Tools Menu in JIRA. But in my JIRA, Tools menu is not available. Kindly let me know how we can add this Tools Menu in JIRA.

 

Thanks,

Ankita

3 answers

Hey Ankita,

this feature is tied to the global "Bulk Change" permission which you can find and adjust the following way:

  • Log in as a user with the JIRA Administrators global permission (or the JIRA System Administrators global permission, if you need to grant the JIRA System Administrators global permission).
    information By default, the user account created during the JIRA Setup Wizard has both of these global permissions.
  • Choose > System. Select Global Permissions to open the Global Permissions page, which lists JIRA's global permissions.
    tick Keyboard shortcut: g + g + start typing global permissions
    The Add Permission box is shown at the bottom of the list
  • In the Permission dropdown list, select the global permission you wish to grant.
  • In the Group  dropdown list, either:
    • select the group to which you wish to grant the permission;

This way you can grant this permission and should be able to see the tools button again.

Regards,
Philipp 

Hi Philipp, I had already given the JIRA administrators, the "bulk change" permission but still the option "bulk change" is not showing up in JIRA. Please explain. Thanks, Ankita

Hi Philipp,

 

I had already given the JIRA administrators, the "bulk change" permission but still the option "bulk change" is not showing up in JIRA.

 

Please explain.

 

Thanks,

Ankita

Ah. You are looking in completely the wrong place. That is the administration menu. Bulk change is on the tools menu in the *issue navigator*

I cannot find the Tools menu with this guide. What is Issue navigator? Can you use pictures to make this clearer?

0 vote

Are you genuinely missing the "tools" menu option/cog? (To do that, you need to be logged out and using JIRA anonymously, or your admins have done something odd to your system). Or is it just "bulk edit" within the tools menu missing?

0 vote

Ah, oops, crossed with Philipp's answer. Which is spot on if you're missing the "bulk edit" option

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

163 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you