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to find the SLA

I need to find the SLA in use in the tool?

where to find it ? please help me

2 answers

2 votes
Alex Koxaras Community Leader Sep 12, 2022

Hi @Edcs Pvt Ltd 

If what you entered as a tag is correct, and you use Jira software, then SLAs do not exist in them. They only exist on Service Management Projects. Having said that, if you are on a JSM project, then go to project settings > SLA. Then see their configuration there.

If not you are on a software project and you see some kind of SLA then you could either go to project settings > apps and check if any app configuration is visible there, OR you have to go to cog > apps and find from the left menu the SLA app (you have to know how it's called). And from there you could edit the SLA.

Hi @Edcs Pvt Ltd ,

SLAs are for project basis so you need to access each project and check the SLA configuration.

Hope this helps,

Fabio

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