Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

to find the SLA

Edcs Pvt Ltd
Edcs Pvt Ltd Sep 12, 2022

I need to find the SLA in use in the tool?

where to find it ? please help me

Answer
Watch
Like John Elder likes this
108 views

2 answers

2 votes
Alex Koxaras _Relational_
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Sep 12, 2022

Hi @Edcs Pvt Ltd 

If what you entered as a tag is correct, and you use Jira software, then SLAs do not exist in them. They only exist on Service Management Projects. Having said that, if you are on a JSM project, then go to project settings > SLA. Then see their configuration there.

If not you are on a software project and you see some kind of SLA then you could either go to project settings > apps and check if any app configuration is visible there, OR you have to go to cog > apps and find from the left menu the SLA app (you have to know how it's called). And from there you could edit the SLA.

Reply
1 vote
Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Sep 12, 2022

Hi @Edcs Pvt Ltd ,

SLAs are for project basis so you need to access each project and check the SLA configuration.

Hope this helps,

Fabio

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

See all events