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team invite emails not being received



My team isn't receiving the invite emails for Jira and Confluence.  I've changed the spam rules on our MS 365 Outlook.  However, they still aren't receiving the invites.

Please advise on how we can fix this issue.

2 answers

2 accepted

1 vote
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 11, 2023

Hi @Micah Kirkpatrick 

I have not been able to find any email suppressions on our side either to the domain of your email, nor to the gmail account that appears to have been invited to your site.

Is there a different email domain that you are using to invite users to your site?  Could you share with me the email address or the domains of the accounts you are trying to invite here so that I can take a deeper look?



Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 11, 2023

Of course as soon as I posted this, I checked a different user on your domain and found a suppression.  I have just cleared this from our side.  Try to invite that user again now, and see if that helps.  If they are still not receiving this, please let me know the specific user in question.



Like Micah Kirkpatrick likes this

Lol... Happens to me all the time too.  I'll check and post the results.  Thanks :-) 

@Andy Heinzer & @Trudy Claspill , Thank you for all your help.  The user invites are being sent correctly and are being received by the new employees.  Have a great weekend.

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Answer accepted
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 11, 2023

Hello @Micah Kirkpatrick 

Welcome to the Atlassian community.

I have added a tag to your post to alert the Atlassian Team to look into your issue.

Thank you Trudy.  We followed the Microsoft 365 Exchange Server guidance located here.

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