step logs for scriptrunner custom script no longer visible

Xavier
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April 7, 2023

Dear all,

since the latest update of Jira (v8.20.6) and associated addon (scriptrunner 6.46.0), i'm no longer able to see the logs under each steps that was previously.

I can see the logs in this url https://ourjiraserver/plugins/servlet/scriptrunner/admin/workflows, but not under each associated steps

 

is there a way to have it visible ?

thank you

3 answers

1 vote
Ram Kumar Aravindakshan _Adaptavist_
Community Leader
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April 7, 2023

Hi @Xavier

Please update your ScriptRunner plugin to the latest release, i.e. 8.0.0, as there have been many fixes since the current release you are using.

I have tried to do a basic test in my environment and don't seem to be encountering any issues.

Below are a couple of screenshots for your reference.

image1.png

image2.png

If you observe the screenshots above, I don't seem to be encountering any issues.

Could you please try to run a test in Safe-Mode with only ScriptRunner enabled and see if you can view the logs after you have upgraded to the latest release, i.e. 8.0.0?

Thank you and Kind regards,
Ram

0 votes
Andreza Nascimento Santos May 20, 2024

Any resolution? I have the same problem.

D X May 20, 2024

Dear @Andreza Nascimento Santos 

it seems after upgrading Jira software and scriptrunner package, it solved the issue..

regards

Andreza Nascimento Santos May 21, 2024

Thanks for the answer!

Unfortunately, my problem started precisely because I updated Jira and ScriptRunner.

Nic Brough -Adaptavist-
Community Leader
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May 23, 2024

What version of Scriptrunner have you moved to?

Andreza Nascimento Santos May 23, 2024

Hey,

I moved to 7.13.0, Jira version is 9.4.9.

0 votes
D X April 9, 2023

Type your answer ... Dear Ram Kumar.
thank you for your reply.
the link / screenshot you provide works fine also for me. This is not the problem. Till now, under each scriptrunner script step (in workflow transition) I was able to find (under the description of the script) a link which open the associated logs.
This is no longer the case.
regards

Ram Kumar Aravindakshan _Adaptavist_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 9, 2023

Hi @D X

Could you please provide some screenshots of the problem you are facing?

I can't get a clear picture from your description

Thank you and Kind regards,

Ram

D X April 10, 2023

Dear Ram Kumar

find attach a screenshot of log information in a workflow' step

 

log in step.png

regards

Xavier
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April 15, 2023

Dear @Ram Kumar Aravindakshan _Adaptavist_ 

any news ?

regards

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