There can be several reasons for a user not being able to chane an issue status. But viewing a status should be possible for anyone with view permissions on the actual issue. So are you sure the user can not view the current status.
The ability to change a status is defined by:
there is just a condition for resolve issues which is however not related to this topic...
Is the user trying to resolve/ close the issue? In that case there is often a workflow condition specifying only users with the resolve issue permission can perform the transition. So in this case the user would need both permissions: resolve and transition
can you elaborate on what you mean by view/change status . Is it workflow Status ? .
If so then you need to add all the external users into a group and give them ability to transition issue . Also look into the condition and validators for the workflow . maybe you will find something there .
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