staus not able to change for issue type task

[Suma Pralhad Kustagi]

Hi,

   We have few external users, but user is not able to change/view the status so he can move it.. Can you please let me know what has to be done..

Regards,
Suma

[acc1211 · Accepted solution]

Hi Suma 

can you elaborate on what you mean by view/change status . Is it workflow Status ? .

If so then you need to add all the external users into a group and give them ability to transition issue . Also look into the condition and validators for the workflow . maybe you will find something there .

Regards

[Suma Pralhad Kustagi]

Hi Faisal,

   I mean to say the workflow status from open to close or other status which we have for a workflow.. I could see that user did not have permission of transition issue.. That might have caused an issue.

Regards,

Suma

[Charlie Misonne · Accepted solution]

Hi Suma,

There can be several reasons for a user not being able to chane an issue status. But viewing a status should be possible for anyone with view permissions on the actual issue. So are you sure the user can not view the current status.

The ability to change a status is defined by:

• The transition issue permission in the project's permission scheme. Make sure the user has this permissions by being a member of a role/ group that has this permission.
• The conditions in the workflow of the issue. Make sure there are no rules blocking this user from changing the status to another one

[Suma Pralhad Kustagi]

HI Charlie,

    I see that the permission/role assigned to the user does not have permission of transition issues... Is it because of that ???

also i checked workflow, there is just a condition for resolve issues which is however not related to this topic..

Regards,

Suma

[Jack Brickey]

Yes he needs to have the necessary permissions. Update to include him, e.g. add him to one of the groups or roles that does have the permission.

[Suma Pralhad Kustagi]

Hi Jack,

    I have added the user with Transition issue permission but he is not able to change the status... He should have the Move issues permission right??

Regards,
Suma

[Jack Brickey]

No, he need “transition” issues. “Move” is the ability to move an issue to another project or different workflow.

[Suma Pralhad Kustagi]

Hi Jack,

    I have given the transition issue permission but strange is that he is not able to change status of the ticket ..

Regards,

Suma

[Charlie Misonne]

there is just a condition for resolve issues which is however not related to this topic...

Is the user trying to resolve/ close the issue? In that case there is often a workflow condition specifying only users with the resolve issue permission can perform the transition. So in this case the user would need both permissions: resolve and transition