At this point I need to download a template information of bugs in the document generator in xray, but it is not possible because it shows me the following message:
Hi Cirley,
Please reach out to our Support team. They can help you find the root cause of the message, which could be due to various topics.
Best,Francisco
Hey @Cirley Salazar Florez , thanks for your question.
You are paying for the app of Xray so I would recommend to follow the advice of the error and open a ticket here https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira
I also tagged Xray into this post in case anyone on here can help or has seen this message before.
Best wishes
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