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someone knows why the document generator is not working in xray?

Cirley Salazar Florez
Cirley Salazar Florez December 23, 2024

At this point I need to download a template information of bugs in the document generator in xray, but it is not possible because it shows me the following message:

 

Xray error document generator.PNG

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Francisco Fonseca _Xray_
Francisco Fonseca _Xray_
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December 26, 2024

Hi Cirley,

Please reach out to our Support team. They can help you find the root cause of the message, which could be due to various topics.

Best,Francisco

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Valerie Knapp
Valerie Knapp
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December 23, 2024

Hey @Cirley Salazar Florez , thanks for your question. 

You are paying for the app of Xray so I would recommend to follow the advice of the error and open a ticket here https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira 

I also tagged Xray into this post in case anyone on here can help or has seen this message before. 

Best wishes

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