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some users cant log in - windows pop up

Lukas Konrad

Hi all,

Some users can not log into JIRA. After they enter a URL, they see the windows pop up where they enter the credentials for the JIRA server. Credentials will not work and after x attempts they get message http 401. This applies to several dozen users who have the same settings as the others, which it is okay. Security policies are set globally. If the affected users try to log on station, where a log-worked, their logging are without any problems.

Accepted answers

Lukas Konrad

Solved - I turned off ntlm auth. and now is OK. Problem was with licencing, thanks

All comments

Nic Brough -Adaptavist-

You say "the windows popup" - do you mean you are getting a popup from the browser, or literally a windows login popup? (If it's an application popup, then how have you done that? Jira doesn't pop up a window for login, it goes to a login screen, so Im a bit confused by that)

Lukas Konrad

its a windows login popup and this popup shows before JIRA login page

Nic Brough -Adaptavist-

Ok, if you're seeing a windows login, that's probably caused by your network - your users open the browser, try to go to Jira and the network doesn't think they're logged in. So they need to enter their windows/network login into it, not Jira.

I'm afraid that's a networking problem, not Jira. Unless you're using some form of directory integration and SSO - is that the case?

Lukas Konrad

I think it could be a problem verifying the Tomcat. I tried to use the affected user profile on my workstation and popup appeared again. When the user enters their credentials, so it will not work, but when I enter my data, so I get to JIRA.

we using ntlm auth.

Lukas Konrad

Solved - I turned off ntlm auth. and now is OK. Problem was with licencing, thanks