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schedule jira remote user directory synchronization

Shrek Ding May 19, 2015

Hi guys, our JIRA is using remote user directory, it always spend a long time and encumber the JIRA performance when it sync remotely, my question is any method to schedule the sync time on weekend to make JIRA stable during workdays?


2 answers

1 vote
Joao Palharini Atlassian Team May 20, 2015

Hi Shrek!

You can edit settings for the directory to make it synchronize at any given interval. Follow the steps below:

  1. Go to AdministrationUsersUser Directories;
  2. Click Edit on the right of the directory you want to modify settings;
  3. Expand the Advanced Settings section;
  4. Change the value of Synchronization Interval;



Shrek Ding May 20, 2015

Hi Joao, thanks for your answer, but from our instance there is no option to edit the User Directory, our JIRA version is 6.1.7

0 votes
Andre Quadros Petry Atlassian Team May 20, 2015

Hey Shrek,

May I ask if you are using Nested Groups in this sync? The following bugs are the most common in our support cases, causing some performance problems in JIRA:

- JIRA is extremely slow when Nested group is enabled in LDAP and lone child-groups are imported due to improper search filter
There is a workaround for this one, and to confirm if you are facing this bug, you can simply run the query stated there to check if is there any results. If so, you can remove those child groups.

- JIRA is extremely slow when Nested group is enabled in LDAP
This one is being fixed by our developers but don't have an ETA. You will notice a workaround there which can only be used if you are using AD. Basically, it will leave the nested calculations to the LDAP server, increasing JIRA's performance.

Hope it helps!


Shrek Ding May 20, 2015

Hi Andre, Thank you very much for the detailed reply, but our JIRA is using Remote Crowd Directory, not directly linked with LDAP, are the two cases you mentioned also applied to our case? About nested group, I manually checked some group on Crowd, only several groups that has nested group, but the nested group has less users, does this also affect the performance when to sync? Thanks. Shrek

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