/rest/api/3/field - only returning 27 system fields

[Manohar Kurapati]

Hi

I am working for 2 different clients as Jira administrator. I have been given admin access to both the Jira cloud instance.

I  have created a simple google sheets with App script that extract all the fields in the Jira instance and display in the sheet for easy navigation and search.

The rest API I am using is /rest/api/3/fields with the basic authentication (user id:<api token> in the header.

In one of the Jira instance the above API returns all the 200+ fields (incl. custom fields).

However, using the same rest API call on other Jira instance is only returning 27 fields. No custom fields are returned.

As mentioned above I have similar Admin access to both the Jira instance. I am not able to figure out why one Jira instance returns me all fields (incl. custom fields) and in other Jira instance the same API only return 27 system fields?

Please can someone help me to understand what changes I should make in the Jira instance to return all fields for the rest API call.

Thank you

[Deleted user]

I have the same problem. Did you ever get an answer to this problem?