I wanna use different resolution by project.
A project would like to use resolution field provided by default from jira.
and B project would like to use resolution field added maintenance.
but I approach jira administration > issue > resolution and added new resolution(maintenance)
I see the maintenance in the A project.
i use user defined fields to make resolution fields
then the resolution remains unresolved even if the issue status is done.
Is there any other way?
To have an issue treated as resolved, you need to use Jira's default field. Which resolutions are available per issue are controlled from the workflow rather than the project - having resolution schemes is under future consideration and tracked via: JRASERVER-65924
This means if you have two projects which require different resolutions, you'll need two workflows (even if the statuses / transitions are the same). Here's how to achieve what you need:
^ This will limit which resolutions are available to the projects / issue types using that specific workflow. It allows you to be more granular, for example having "Fixed" for Bugs but "Done" for Stories.
If you are only adding one resolution per project / issue type - you can do this by:
Pro-tip: You can use the above post-function option to nullify the resolution if you have an option to re-open a ticket so it can be unresolved again. When selecting Field Value under (4), just select None instead. We apply this to all our non-Done statuses :)
Hi @hayeonhu ,
There are a few workflow properties which you can use in a transition or step of a workflow
jira.field.resolution.include 1,2,3,4 ( Resolution IDs that you want to include)
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