i am sending 'comments' to reporters via JIRA
they receive these comments via email in HTML format
when they reply, some will be received back into the JIRA in HTML format
but some convert to plain text with the HTML coding (which is super annoying)
does anyone know why it works for some but not for others?
HI @Sebastian Krzewiński thank you for your reply! i will get this checked but i'm not sure it is the issue, as both examples were from the same project
i am now wondering if its something to do with the email set up of the reporter? could this be the case?