"child issues" and "linked issues" are duplicating the same issues

brian_g November 21, 2023

Within the issue view of issue type Initiative both "child issues" and "linked issues" are duplicating the same issues.

Screenshot 2023-11-21 095037.png

Is there any way to not have this duplicated? It is messy and confusing to our users.

1 answer

1 accepted

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Answer accepted
Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 21, 2023

Hi @brian_g 

Child issues and linked issues are two different features - there's no need to add both to issues.

I'd recommend...

  • Review why both are needed with users
  • Ask users not to use is parent of / is child of, and use the official parent/child relationship
  • Consider removing the issue link type which has is parent of / is child of (unless it's needed for some reason, like an app)

Do you know why both are being used now?

Ste

brian_g November 21, 2023

Hi.

We don't want both.

The "Linked issues" are automatically added by Jira when users add the "Child issues". 

brian_g November 21, 2023

This is only happening with issue type Initiative, and not with Epics or any other issue type.

Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 21, 2023

Hi @brian_g 

That's not a native feature; sounds like you might have an Automation Rule (or similar) running which is duplicating the relationship for some reason.

I'd try to find that rule and clarify why it's needed, then deactivate it if it's not required.

As I say above, I'd also consider removing the link type so users don't use it in future.

Ste

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brian_g November 21, 2023

You are correct! There was a hidden automation that was was not appearing in the Recent rule executions in the issue view causing this duplication. 

 

ACTION

{"update": {
"issuelinks": [
{
"add": {
"type": {
"name": "Parent-Child"
},
"inwardIssue": {
"key": "{{issue.Parent Link.data.key}}"
}
}
}
]
}
}

 

Thanks!

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Jochen Betz April 25, 2024

@Stephen Wright _Elabor8_I just stumbled upon the same/similar problem.

Could you elaborate why link "is parent of" and "is child of" is not the same as using parent/child relationship.
What else if not a simple link of specific type is a "relationship"?

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