"Zero Sized Reply" error when creating a JIRA ticket


One of our Customer's has reported intermittent issues when trying to create a JIRA ticket on our system.The following is what they have reported:

When submitting new ticket, following error was returned by our proxy:
The same happened last week to Michal Lehotsky, then he succeeded to submitt the form.

The requested URL could not be retrieved

While trying to retrieve the URL: http://jira.openet.com/secure/CreateIssueDetails.jspa

The following error was encountered:

Zero Sized Reply

Squid did not receive any data for this request.

I'm thinking this is most likely some kind of internal firewall/network or browser type issue specific to this Customer as we haven't received similar reports from other Customers.

Has anyone come across this before?

Many thanks


2 answers

1 accepted

I checked with our IT team who came back with the following:

The Orange team, probably has a SQUID proxy in their office.
And it’s their own proxy settings issues, nothing related to our infrastructure.
Refer more here: http://wiki.squid-cache.org/SquidFaq/TroubleShooting#Why_do_I_sometimes_get_.22Zero_Sized_Reply.22.3F

None of our other Customers have reported such an issue so we strongly suspect this is specific to their setup.

Thanks for your response Richie :-)

0 vote
Richie Gee Atlassian Team Apr 22, 2013

Hi Mary,

It seems like the inbounce connection between external server to your JIRA instance is having problem parsing the information through.

You can try adding exception on your inbounce connection on the firewall using the ip of the customer to see if this fixes your problem.

Hope this helps, Cheers

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

728 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you