"Keep me logged in" doesn't

Every time I log into our OnDemand JIRA instance, I check "keep me logged in". Without fail, two hours later, I have to login again. Even if I don't close the browser window. It is getting most frustrating, particularly given how SLOOOOOOW our JIRA instance is.....

Any ideas on how I can stop this from happening?

Oh, I do use the Atlassian IntelliJ Connector plugin in PyCharm - I can't believe that using the plugin causes my browser session to be logged out.....?

8 answers

Hi George,

Which browser are you using?

Safari (latest)

same here since afew weeks, super boring and nobody care at the support ....

We are accessing Atlassian Cloud via Chrome, and we use Idea Intellij with the Atlassian plugin, but somehow, this plugin is closing the browser session every now and then. Any help will be appreciated

Same case here, using webstorm with task server resource configurated to apoint to JIRA server hosted by Atlassian.

Same problem on latest chrome browser and ios app.

still having this problem, using Safari

The only thing I can think of is that your cookie settings of your web browser are not allowing the data to be saved. 
I would suggest going into the settings of your specific web browser and check if the JIRA domain is able to save cookies, for safari follow this page: https://support.apple.com/kb/ph19214?locale=en_US 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

151 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you