"Issue types": "Epic" only?

[Alex Gerulaitis]

Running a POC of Jira Cloud ("free" plan, not a trial of anything) to manage legacy IT tasks like patching, asset deployments, incident, failures, etc.

Just added "Epic" as an issue type, and this is what I get when I try to list all issue types:

("Epic" only. The URL is <orgsite>.atlassian.net/jira/settings/issues/issue-types.)

Is this normal? Am I in the wrong place?

(The other issue types are present otherwise - e.g. I can choose from the all the usual ones when creating a new issue.)

Where do I go to list all issue types (and make changes if needed and possible, e.g. rename "bug" to "incident")?

Thank you!

[Trudy Claspill · Accepted solution]

Hello @Alex Gerulaitis 

Are the projects in your Jira instance Team Managed or Company Managed? Are you familiar with the distinctions between Team Managed and Company Managed projects?

Look at the Type column on the View All Projects page under the Projects menu. Do all the entries include "Team-managed"?

The Issue Types list you are viewing will list only the issue types available in Company Managed projects. If you have not created any Company Managed projects then it is expected that Epic is the only issue type you will see there.

Other default issue types would be added to the list as you create Company Managed projects.

For Team Managed projects the issue types are managed within each project independently. You have to view them in each project's Project Settings.

[Alex Gerulaitis]

"Team-managed business" is what it's showing under "type" in ***.atlassian.net/jira/projects, for the project (there's only one).

... and yes, the issue types show up when I go to "project settings", "issue types" at ***.atlassian.net/jira/core/projects/<project>/settings/issuetypes/

Thank you!

P.S. No, not familiar with the distinctions (between Team Managed and Company Managed projects), will look into it when I have a chance.

Thank you!

[Trudy Claspill]

If you have familiarity with Jira Server/Data Center (the self-hosted rather than SaaS product) Company Managed projects are like the ones that existed there.

Company Managed projects use a configuration model based on centralized management by elevated Jira Administrators. Configuration elements (issue types, workflows, screens, custom fields) are defined at a global level and can be shared among the Company Managed projects.

Team Managed projects in Cloud are a model that allows customization of things like issue types, workflows, and custom fields to be scoped to a single project only without impacting other projects, and delegation of that administration to the Project Admin.

Here is a starting point in the documentation to learn more:

https://support.atlassian.com/jira-software-cloud/docs/learn-the-basics-of-team-managed-projects/

[Mikael Sandberg]

You will only see issue types that are available for company-managed projects in the screen you attached. Issue types created in a team-managed project will not be visible here, they are only accessible from within the project. If you go to the project you created, or go to Projects it will tell you if the project is company-managed or team-managed.