"Feature" missing in team managed project

Mike Kroll_ Ph_D_
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February 16, 2024

Hi, 

 

In a team-managed project, I am missing the "Features" option in project settings. I would like to turn on the backlog, and ideally epic functionality.

 

Am I not seeing it or is this intentional?

Thank you.

 

-Mike

3 answers

1 vote
Trudy Claspill
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February 16, 2024

Hello @Mike Kroll_ Ph_D_ 

Welcome to the Atlassian community.

When you create a new project you select a template to use. That template determines what issue types are created for that project initially.

In a Team Managed project you can add more issues types by going to Project Settings > Issue Types.

Note that the Free Jira plan supports only a three level issue hierarchy

Epic / standard issue types / subtasks

For more details refer to

https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/

Trudy Claspill
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February 16, 2024

Adding a caveat to @John Connolly 's answer, the ability to add levels to the issue hierarchy above Level 1 (the level where Epic exists out of the box) is available only with the Premium subscription or a third party app.

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John Connolly
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February 16, 2024

Thanks @Trudy Claspill 

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Ian H May 23, 2024

Is this not referring the Features option described on this page here?

https://support.atlassian.com/jira-software-cloud/docs/enable-the-backlog/ 

 

I can't see it either and want to a backlog for my project and to work in Kanplan.

Trudy Claspill
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May 23, 2024

Hello @Ian H 

With what type of project are you working? Find that information in the Type column on the View All Projects page under the Projects menu. 

The Features option is not available in all project types. For instance it is not available in Business (aka Work Management) projects at this time.

Ian H May 23, 2024

It is "Team-managed business"

So is the suggestion that I should start with a blank project instead of using a template?

 

Thanks very much for the help.

Trudy Claspill
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May 24, 2024

Business (aka Work Management) projects do not currently include the Backlog feature.

If you want a project that provides a Kanban board and the option to have a Backlog screen then you need to use the Kanban template under the Software Development project template group.

Ian H May 24, 2024

Strange. But ok - I can certainly live with that. 

Thanks for the help.

Trudy Claspill
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May 24, 2024

Atlassian has been offering three variations on the Jira product; Jira Service Management, Jira Software, and Jira Work Management. There are different project templates for each of these products, and each product offers slightly different functionality, as each product was designed to serve different business needs.

The Jira Work Management product is automatically available if you have subscribed to the Jira Software product, so you get both product's templates and functionality.

The business needs for with Jira Work Management was designed did not include the need for a Backlog feature.

Atlassian announced this month that Jira Work Management and Jira Software will be merging into a single product with some functionality that was available only in one or the other's project templates becoming available in both. These changes will be happening over the remainder of this year and into next year. So, in the future, the Backlog option may become available in Business/Work Management project. You can find more information here:

https://community.atlassian.com/t5/Jira-Work-Management-Articles/Jira-Work-Management-is-now-part-of-Jira/ba-p/2683620#U2694980

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John Connolly
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February 16, 2024

Further to what Trudy has described, if you're trying to emulate the SAFe Epic > Feature > Story > Task hierarchy, you'll see that's not supported from the get go.  Instead, Jira provides Epic > Story > Task by default and you cannot add new layers in between Epic and Story.

Atlassian has however, introduced the ability to rename Epics.  It's done in Jira Admin > Issues > Issue Types.

With Epics renamed to Features, you can then add another level above "Feature" and call this new level Epic, thus recreating the SAFe hierarchy.

Just be aware there are some consequences of doing this including the various standard Epic reports will be renamed and there will be some legacy field names that might still refer to the 'old' epics, too. That can get a bit confusing, but I think it's tolerable. Good luck.

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