permissions for subtasks not working as anticipated.

I am trying to allow the current assignee to close a subtask. I have that added as an explicit permission on my project. You cannot differentiate between an issue and subtask, from what I see in permissions. I DO have certain transitions on the parent issue limited by user group....but subtasks I thought were distinct entities on their own. subtasks in this case don't have any transitions. What am I missing in my setup?

3 answers

1 accepted

I finally got to see the workflow and they expect the user to have 'resolve issues' permission as well...so I will add that and I should be good. thanks ~ just the discussion helped!

sorry, the only transition I am expecting is close and that permission is set as ok for the current assignee; yet they do not see the close button.

0 votes

There's two layers to it here.

First, the permissions - you might have "close" permission, but that doesn't necessarily mean you can or can't close. It's more of a flag than anything else.

Secondly, there's the workflow. As you've hinted, you can put conditions on the workflow. Like "user must have the close permission"

The trick for your case is knowing that you can tell Jira to use different workflows by issue type. So you can say things like "for bugs, a user must have close permission, but for sub-tasks, they must be in group X"

Well, I sort of got that far. the subtask workflow is a default workflow (whatever came in basic jira) handled by our baseline jira admins, and I don't think I can even see that to know what it contains. I wouldn't think it would be too exclusive, but I could be wrong. I know I don't exclude anything in my setup. (logically who else would close their own subtask right?)

I think you need to decide exactly what the rule for "close sub-task" should be, as well as the rule for "top level issue". Then you need to talk to your administrators to get a look at the workflows...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,129 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot