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Is a legitimate Atlassian e-mail address and if so what types of communication is it used for? 

3 answers

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Answer accepted
Andy Heinzer Atlassian Team Jun 18, 2020

Hi everyone,

Just to confirm, yes the address is a valid Atlassian email address.  As others have already noted this address is primarily used by services such as Atlassian Access (previously known as Identity) in regards to

  • user account creation,
  • invitations,
  • user verification,
  • when other users join your Cloud site,
  • API token creation,
  • and/or password resets.

This address can also be used by other Atlassian Cloud services, such as in Confluence in regards to watcher notifications.

I hope this helps to clarify the usage here.


This email is used by atlassian website. 

I got an email from them when I did forget my password and asked for reset password.

I don't know if it's use somewhere else.

Had the exact same question: I figured out that despite the email not going to my personal email address (it was sent to a global address list in the company), what Atlassian wanted was a password reset for their website - so that for example I could answer in this forum... at least I think that's what they want. 

Gotta say, the email was incredibly vague, and confusing for those who work for organisations that use LDAP authentication methods... I could not understand initially why Atlassian would want me to change my 'password' :/ Since I don't frequent their website on a regular basis, it was a totally weird way to communicate a reset.

In any case, to be certain, I did NOT select the reset password button in their email.

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