new user unable to get verification mail

[Dushyanth Kumar]

In our organization one of the new user not getting the verification mail(deekshitha.dr@stratus.com). could you check and let us know the issue that anything is blocked from the Atlassian side or the company side?

[Benjamin]

@Dushyanth Kumar ,

If you have narrow down the issue to Atlassian side, it is best to raise a support ticket for the support team to investigate from the backend. 

https://support.atlassian.com/contact/#/

Thanks,

Ben

[Dushyanth Kumar]

I generated the ticket.

1. JST-756290
2. JST-756292

Could you try to resolve this asap, It highly blocked our complete work.

[Benjamin]

Great. Atlassian Support will take it from there once they have review the ticket.